Privacy Policy

  1. General information on the collection of personal data.
  2. Contact information of the controller and the data protection officer.
  3. Explanations of the legal bases and the storage period.
  4. Your rights
  5. Visiting the Lindner website & the Lindner online shop and creating log files
  6. Order/Login Online Shop
  7. Customer satisfaction survey
  8. Contact with Lindner.
  9. Use of cookies.
  10. Use of Google Analytics.
  11. Social media links.
  12. Transmission to third parties.
  13. Use of SalesViewer® technology
  14. Security standards.
  15. Changes to this statement.

1. General Information on the Collection of Personal Data

Protecting your personal data is particularly important to Lindner SE ("Lindner"). This Privacy Policy describes how Lindner ("we", "us", and "our") uses and protects personal data collected via https://www.muteplus-schallabsorber.de/ (the "Lindner Website").

Personal data is any data that can be related to you personally, such as your salutation, name, address, email address, IP address, etc. We only collect and process your personal data in accordance with the provisions of the EU General Data Protection Regulation ("GDPR") and other provisions of European and applicable national data protection law.

Personal data is only collected and used after you have consented to it or if the processing of the data is permitted by legal provisions. The following provisions inform you about the type, scope, and purpose of the collection and processing of your personal data.

Should we use commissioned service providers for individual functions of our offering or services, or use your data for advertising or analysis purposes, we will also inform you in detail about the respective processes below. Here, we will also inform you about the defined criteria and the storage period. We will also inform you about your rights regarding each data processing operation.

This Privacy Policy refers exclusively to our shop website. Should you be redirected to third-party websites via links from our shop website, please inform yourself there about how your data is handled.

2. Contact information for the controller and the data protection officer

The controller responsible for data protection within the meaning of the GDPR and all other applicable EU data protection provisions ("Controller") is Lindner. If you have any questions, suggestions or criticisms regarding the data protection of our website, please contact:

Lindner SE
Bahnhofstraße 29
94424 Arnstorf
Germany

 Email: info@Lindner-Group.com

Any data subject may at any time contact our Data Protection Officer directly with any questions or suggestions regarding data protection. You can reach them at the address given above and as follows:

Email: datenschutzbeauftragter@Lindner-Group.com

3. Explanations of the Legal Basis and Storage Period

3.1. Legal bases for the processing of personal data

Insofar as we obtain your consent for the processing of personal data, Art. 6 (1) (a) GDPR is the legal basis for the processing of personal data. You can withdraw any consent with effect for the future.

When processing personal data that is necessary for the performance of a contract with you or your company, Art. 6 (1) (b) GDPR is the relevant legal basis. This also applies to processing operations that become relevant before the contract is concluded.

Insofar as processing of your personal data is necessary to fulfil one of our legal obligations, Art. 6 (1) (c) GDPR serves as the legal basis.

If processing is necessary to protect a legitimate interest of our company or a third party, and your interests, fundamental rights and freedoms do not override our legitimate interest, then Art. 6 (1) (f) GDPR serves as the legal basis for processing.

3.2. Storage period and deletion of data

The personal data collected, processed, and stored by us is generally only stored for as long as the specific purpose of storage requires. If the purpose of storage ceases to apply, your data will be deleted or its processing will be restricted.

In addition, European regulations, applicable national laws, or other provisions may require longer storage of the data processed by us. If these storage periods expire, we will delete your data or restrict its processing.

4. Your Rights

Insofar as we process personal data concerning you, you are a "data subject" within the meaning of the GDPR. As a data subject, you have the following rights vis-à-vis Lindner:

4.1. Right to information regarding processing:

You can request information from us at any time, within the scope of legal provisions, as to whether personal data concerning you is being processed by us. If this is the case, you have the right to request information about the scope of data processing (cf. Art. 15 GDPR).

4.2. Right to rectification

You have a right to rectification and/or completion of your data vis-à-vis Lindner if the processed personal data concerning you is inaccurate or incomplete (cf. Art. 16 GDPR).

4.3. Right to restriction of processing

If the conditions for this are met, you may request the restriction of the processing of your personal data (cf. Art. 18 GDPR).

4.4. Right to erasure

You can demand from Lindner that the personal data concerning you be erased without undue delay if the conditions for this are met. The right to erasure does not exist insofar as the processing is necessary (cf. Art. 17 GDPR).

4.5. Right to notification

The controller shall communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it (cf. Art. 19 GDPR).

4.6. Right to data portability

You have the right to receive the personal data concerning you, which you have provided to Lindner, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another company without hindrance from Lindner, to which the personal data was provided, if the conditions for this are met (cf. Art. 20 GDPR).

4.7. Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6(1)(f) GDPR (cf. Art. 21(1) GDPR). The consequence of the objection is that Lindner will no longer process the personal data concerning you, unless Lindner demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

If personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing (cf. Art. 21(2) GDPR).

Please address your objection to us or our data protection officer (Section 2 of this declaration).

4.8. Right to withdraw data protection consent

If you have given consent under data protection law, you can withdraw it at any time (cf. Art. 7 GDPR). The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

4.9. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR (cf. Art. 77 GDPR).

5. Visiting the Lindner website & Lindner online shop and creation of log files

Each time you access our Lindner website, our system automatically collects data and information from your computer system. The following data, in particular, is collected:

  • Information about your browser type;
  • Information about your operating system;
  • Information about your internet service provider;
  • Your IP address;
  • Date and time of your visit to our site;
  • Information about the website from which your system accessed our website;
  • Information about the website accessed by your system via our website.

The aforementioned data collected by us about you is stored in the log files of our system. As a matter of principle, this data is not stored together with other personal data.

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 f) GDPR. We have a legitimate interest in collecting and temporarily storing the aforementioned data, as the temporary storage of the IP address by the system is necessary to enable the delivery of the website to your computer.

Storage in log files occurs to ensure the functionality of the website. In addition, this data serves to optimize our website and to ensure the security of our information technology systems. Your log files are not analyzed for marketing purposes. An exception to this is the information we collect about your browser settings. This also includes checking the language setting in your browser to be able to display the corresponding language version of the Lindner website.

The data will be deleted or anonymized so that it can no longer be assigned to you as soon as it is no longer required for the purpose mentioned here.

6. Order / Online Shop Login

6.1. Processing by Lindner

To place your first order on the Lindner website, you can log in to the Lindner website and create a customer account. You have the choice between creating a customer account or simply entering your data once for the current order. In both processes, we collect and store the data you provide during registration.

After you have entered your data into the form, Lindner will create a user account for you, if you wish. We use, store, and process this data as it is necessary for the establishment, content design, or amendment of the contractual relationship between you and Lindner, as well as for the use and billing of the related services.

The legal bases for the aforementioned data processing on the Lindner website are Art. 6 Para. 1 b) and f) GDPR. We will delete your data once it is no longer required for the stated purpose and no contractual or statutory retention periods exist. In the case of concluding a contract, this is the case after 10 years at the latest. However, you can delete your customer account at any time.

6.2. Payment Service Providers

Currently, only purchase on account is possible. No payment service providers are integrated. You will receive the invoice by email from our customer service.

7. Customer Satisfaction Survey

Following your purchase on the Lindner Shop website, we would like to enquire whether you are satisfied with Lindner's service and with the product you purchased. If you agree to receive such an email, the data collected and stored when you registered for the customer satisfaction survey will be processed. We need your email address to send you the email and to identify and verify your consent.

For registration for our customer satisfaction survey, we use the so-called double opt-in procedure. This means that after your registration, we will send an email to the email address you provided, in which we ask you to confirm that you wish to participate in the customer satisfaction survey. If you do not confirm your registration within 24 hours, your data will be automatically deleted after one month. After your confirmation, we store your email address and the other details for the purpose of the customer satisfaction survey. The legal basis is Art. 6 para. 1 a) GDPR.

Furthermore, we store the IP address you used in each case and the times of your registrations and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data. The legal basis is Art. 6 para. 1 f) GDPR.

We will delete your data as soon as you have received the email for the customer satisfaction survey or the possible survey process has ended. You can object to receiving emails from Lindner at any time by revoking your consent with effect for the future. You can send an email to datenschutzbeauftragter@Lindner-Group.com or a message to the controller named in section 2 of this privacy policy.

8. Contact with Lindner

8.1. Email

Email addresses are provided on our Lindner Shop website, which you can use to contact us depending on the nature of your inquiry. If you send us an email, we will store your email address and any other data you provide.

The legal basis for processing is Art. 6 para. 1 b) and f) GDPR, as contacting us may involve initiating a contract. However, Lindner also has a legitimate interest in processing your data in order to respond to you. The data will be deleted as soon as it is no longer required for the purpose for which it was collected and there are no legal or contractual archiving obligations preventing its deletion. The conversation is concluded when it can be inferred from the circumstances that the matter in question has been definitively resolved.

At the time you send your message, your IP address, as well as the date and time of your contact, will also be stored. These other personal data processed during the sending process serve to prevent misuse of the email and to ensure the security of our information technology systems. The personal data additionally collected during the sending process will be deleted after a period of seven days at the latest. The data will be used exclusively for processing the conversation. The legal basis for data processing is Art. 6 para. 1 b) or f) GDPR.

8.2. Contact Form

A contact form is available on our Lindner Shop website, which you can use for electronic contact with Lindner. If you use this option, the data entered in the input mask will be transmitted to us and stored.

The legal basis for data processing is Art. 6 para. 1 a), b) or f) GDPR. The processing of personal data from the input mask of our contact form serves us - in addition to the purposes mentioned above - solely for processing your request, which is in our interest. This may involve, for example, initiating a contract.

At the time your message is sent, your IP address, as well as the date and time of your contact, will be stored. These other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. The data will be used exclusively for processing the conversation. The legal basis for data processing is Art. 6 para. 1 b) or f) GDPR.

9. Use of Cookies

In addition to the data mentioned above, various types of cookies are used and stored on your computer when you use our Lindner Shop website. Cookies are small text files that are stored on your computer or mobile devices when you visit our Lindner Shop website. Various information flows to us through the setting of cookies.

We use the following types of cookies:

  • Cookies may be necessary for our website to function properly. By setting cookies, we can, for example, determine that you have visited our website.
  • By using cookies, we can also provide you with more user-friendly services that would simply not be possible without setting cookies.
  • With the help of setting a cookie, the information and offers on our website can be optimized according to the user's needs, for example. As already mentioned, cookies enable us to recognize you on our website. The purpose of this recognition is to make it easier for you to use our website.
  • Cookies can also be used to analyze website usage. This then determines, for example, how many users visit the website and where the website could possibly be improved. However, this analysis does not create a connection between you and the statistics created based on the collected data. We will inform you if we use cookies for website analysis.

Cookies are stored on your computer. You can decide at any time whether to delete the cookies from your computer. Through the settings in your browser, you can determine whether the transfer of cookies from your computer to us should be deactivated, restricted or the cookies should even be deleted entirely. If you deactivate all cookies for our website, it may no longer be possible to use all functions of the website to their full extent.

The following list provides more information on disabling or managing your cookie settings in the browser you are using:

The legal basis for storing cookies is primarily Art. 6 para. 1 f) GDPR. Our legitimate interest is to provide you with a functional website and to be able to optimize it regularly. We delete cookies at regular intervals and insofar as they are no longer required for the respective purpose and no statutory retention obligations exist.

10. Use of Google Analytics

Our Lindner Shop website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics also uses cookies. The information generated by the cookies about your use of our Lindner website is usually transmitted to a Google server in the USA and stored there. IP anonymization is carried out on the Lindner website, so that your IP address is truncated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area (“EEA”). Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of our Lindner website, Google will use this information to evaluate your use of the Lindner website, to compile reports on Lindner website activities and to provide Lindner with other services related to Lindner website use and internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework.

The use of Google Analytics is justified in accordance with Art. 6 Para. 1 a) GDPR, insofar as your prior consent has been obtained, and in accordance with Art. 6 Para. 1 f) GDPR, as Lindner has a legitimate interest in processing the data in this case. We use Google Analytics to analyze the use of our LINDNER Shop website and thus to be able to improve it regularly.

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully use all functions of the Lindner website. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the Lindner website (incl. your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

You can also prevent collection by setting a so-called opt-out cookie. If you wish to prevent the future collection of your data when visiting this Lindner website, please click here: https://tools.google.com/dlpage/gaoptout?hl=de.

We will only process your data for as long as it is necessary for the purpose of data collection (in this case, the creation and evaluation of statistics). The data we send and link to cookies, user IDs (e.g. User-ID) or advertising IDs will therefore be automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month. Further information on terms of use and data protection can be found at: https://www.google.de/analytics/terms/de.html.

11. Social Media Links

11.1. General Information

On the Lindner website, we use the simple social media links shown below to the Lindner social media profiles. A simple link to the respective social network website is provided. This means that no automatic exchange or transfer of personal data to the respective social media network providers occurs when you visit the Lindner website - unless otherwise described below. Only when you click on the respective link, which opens a pop-up, and then enter your access data for the social network or if you are already logged in, will data be processed by the respective networks.

You can control which data you share on the networks via the privacy settings available on most social media platforms.

Insofar as we process data via our social media profiles, the processing is based on the legal basis of Art. 6 para. 1 a) GDPR, in cases where we have obtained your consent. You can revoke your consent at any time with effect for the future. In addition, any data processing serves to increase Lindner's publicity, so there is also an overriding interest and Art. 6 para. 1 f) GDPR justifies any data processing. Data processing on social media profiles can also serve the purpose of contract execution in accordance with Art. 6 para. 1 b) GDPR.

Insofar as we collect data via our social media profiles, we delete your data as soon as it is no longer required for the stated purpose.

For more information on how to adjust your privacy settings and how external social media sites handle your personally identifiable information, please see below:

11.2. Facebook

We link to Facebook ("Facebook"). Facebook is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. The link is recognizable by the corresponding Facebook logo. As soon as you click the link, a connection is established between your web browser and Facebook. The type, scope, purposes of data collection and processing by Facebook, as well as the rights and setting options for protecting the user's privacy, can be found in Facebook's privacy policy (https://www.facebook.com/about/privacy).

11.1. Instagram

On our Lindner website, we also use a link to Instagram, which is operated by Instagram LLC. ("Instagram"), 1601 Willow Road, Menlo Park, CA 94025, USA. The link is marked with the Instagram logo in the form of an "Instagram camera". When you click the Instagram logo, your browser establishes a direct connection to Instagram's servers. For the purpose and scope of data collection and the further processing and use of data by Instagram, as well as your related rights and setting options for protecting your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

11.2. YouTube

On our Lindner website, we also use embedded content (videos) from YouTube LLC ("YouTube"), 901 Cherry Ave., 94066 San Bruno, CA, USA, a Google LLC company, USA. These are not merely links. If you call up the respective page of the Lindner website with such content, a connection to the YouTube servers is established and the content is displayed on the website by notifying your browser. This transmits to the YouTube server which of our Lindner websites you have visited. If you are also logged in as a YouTube member, YouTube assigns this information to your personal user account on the platform. You can prevent such an assignment by logging out of your YouTube user account before visiting our Lindner website.

YouTube also processes your personal data in the USA and has subjected itself to the EU-US Privacy Shield for this purpose: https://www.privacyshield.gov/EU-US-Framework.

With the embedded videos, we want to introduce you to Lindner's products and philosophy. We use YouTube to offer you video content. We will only process your data for as long as it is necessary for the purpose of data collection.

YouTube's privacy policy can be found at https://www.google.de/intl/de/policies/privacy/.

12. Transfer to Third Parties

12.1. General Information

In general, we will only pass on your personal data to service providers, business partners and other third parties within the framework of the applicable data protection laws.

We may disclose personal data to service providers commissioned by us and oblige them to process personal data on our behalf (order processing). When processing orders, we comply with the strict applicable national and European data protection regulations. The order processors are subject to our instructions and are subject to strict contractual restrictions regarding the processing of personal data.

We may also disclose personal data to other third parties if we are required to do so by law or legal process or to provide and administer our products and services. In addition, we may be required to provide information to a law enforcement agency or other authority. If the disclosure of information is necessary for cooperation and thus for Lindner to provide services to you, or if you declare your consent, we are also authorized to disclose data.

12.2. Hosting Provider

Our servers, and thus also your data, are hosted by an external service provider, Lightspeed BV, Herengracht 54, 1015BN Amsterdam, Netherlands ("Lightspeed"). The head office of Lightspeed POS is located in Canada, 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6. Lightspeed may only access your data within the scope of our instructions (order processing). Lightspeed also takes strict technical measures to protect your personal data. Lightspeed does not pass on your personal data to third parties, unless the transfer is necessary for the processing of the agreed services or Lightspeed has to do so to comply with the law or a valid and binding instruction from a government or regulatory authority. The data transmitted for this purpose is limited to the necessary minimum.

Lightspeed is subject to our instructions and is subject to strict contractual restrictions regarding the processing of personal data. According to this, processing is only permitted insofar as it is necessary for the performance of services on our behalf or for compliance with legal requirements. We specify in advance exactly what rights and obligations our service providers should have with regard to personal data.

According to its own statements, Lightspeed is a globally active company made up of several companies with branches in various parts of the world. In order to operate its business worldwide and to improve the services offered, Lightspeed may also pass on data to its subsidiaries and affiliated companies. The registered office of some of these companies may be located in countries outside the EEA. If this is the case, Lightspeed ensures an adequate level of protection with regard to your personal data. In the event that Lightspeed transfers your data, e.g. to the USA, Lightspeed POS has submitted to the EU-US Privacy Shield. For Canada, the European Commission has determined in an adequacy decision that the level of data protection corresponds to the standard of the GDPR.

The legal basis for the processing of your data is Art. 6 para. 1 f) GDPR. The purpose of the data processing is that Lightspeed offers us the possibility to use its servers. We store your data only as long as it is necessary to achieve the purpose.

13. Use of SalesViewer® Technology  

On this website, data for marketing, market research, and optimization purposes are collected and stored using SalesViewer® technology from SalesViewer® GmbH, based on the legitimate interests of the website operator (Art. 6 Para. 1 lit. f GDPR).

For this purpose, a JavaScript-based code is used to collect and utilize company-related data. The data collected with this technology are encrypted using a non-reversible one-way function (so-called hashing). The data are immediately pseudonymized and are not used to personally identify the visitor to this website.

Data stored within Salesviewer® will be deleted as soon as they are no longer required for their intended purpose and no legal retention obligations prevent such deletion.

The collection and storage of data can be objected to at any time with future effect by clicking this link https://www.salesviewer.com/opt-out to prevent the collection by SalesViewer® on this website in the future. An opt-out cookie for this website will be placed on your device. If you delete your cookies in this browser, you will need to click this link again.

14. Safety Standards

Lindner has implemented appropriate physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. Our service providers and affiliated companies are contractually obligated to maintain the confidentiality of personal data. Furthermore, they are not permitted to use the data for purposes not authorized by us.

15. Changes to this Statement

We may update this Privacy Policy from time to time. We therefore recommend that you review this Privacy Policy regularly so that you are aware of our privacy practices. This Privacy Policy was last updated on November 9, 2018.